What to expect when you call 2nd Alarm Project

The 2nd Alarm Project line is not a crisis hotline. If you or someone you know is having a mental health emergency, including thoughts of harming themselves or others, please call 9-1-1 or the National Suicide Prevention Lifeline at 800-273-8255. When you click on the link to call us, you are connected with a trained intake coordinator at our 24/7 virtual clinic for outpatient services. The intake coordinator will gather some important information, including assessing your safety. The coordinator will help determine what level of care and type of provider is best for your presenting needs and will make a referral and an appointment typically within 24-48 hours of your call. Our professional providers are all licensed, trauma informed, experienced, and first responder proficient. We strive to include Florida-based providers from our panhandle area to the greatest extent possible, however based on the information you provide and your assessed needs, the intake coordinator may schedule you with a licensed provider from another area to reduce any wait time. The intake coordinator will answer any questions you may have about your first appointment, including where and how to log in for your secure and confidential counseling session, and well as direct you to some required pre-appointment paperwork. Keep in mind counseling services are currently only available to career, volunteer, and retired first responders and their family members in the NW FL counties counties (Bay, Calhoun, Dixie, Escambia, Franklin, Gadsden, Gulf, Hamilton, Holmes, Jackson, Jefferson, Liberty, Leon, Madison, Okaloosa, Santa Rosa, Suwanee, Taylor, Wakulla, Walton, and Washington). You will be asked to provide a form of verification to participate in our services prior to your first appointment.